Monday, 16 October 2017

GDPR - what is it, and do I need to worry about it?


Image result for GDPR

So, what is GDPR?

It stands for General Data Protection Regulation, which is all well and fine, but why are we mentioning it?

Well, the new rules surrounding data usage come into force in 2018. Most people might think that it probably doesn't affect them, but they would be very wrong. The main purpose of the GDP is to raise awareness and improve privacy and data protection.

Image result for GDPR

When the GDPR comes into force companies of any size will face huge fines if they have a breach, but on top of that, they will have to notify their customers that a cyber incident has happened. Plus, they only have 72 hours to analyse the potential damage before making a public declaration. For big companies with huge IT departments, this will be a challenge, but for SME's, well, this will be a serious risk to the business.

SME's will need to have a plan in place, with forensic investigators on hand to determine the extent of the issue. They will need lawyers and pr people to communicate with their customers. So if you already employ all those things, you will probably be alright... In reality, it means contracts with 3rd parties to supply those services.

A big change in how things are done is that people will have to opt-in for their data to be passed to a data processor, which is a fundamental change to many companies data use and gathering. We, Eazipay, will be contacting each of our clients in the near future. There is a danger, that Direct Debits could not be collected if the company is not compliant with GDPR!! But don't worry, we are well on our way.

Number 1 job is making sure you have a cyber incident response plan in place. All the roles and responsibilities need to be clearly defined. No SME should find themselves in the position of facing a fine (which could be huge) or trying to fumble through an incident. The old adage of failing to plan means planning to fail is very apt.

An information audit will be essential. You need to understand what happens to your data. How is it processed, stored, used and deleted? This will tell you where the risks to data are. You will probably need someone to take on the role of Data Protection Officer. They will need to ensure compliance and risk for the company.

All is not lost though, there is such a thing as Cyber Insurance. Good policies will give you access to all the specialist providers and services. Having a good policy could save your company. If you don't want to do that, at least have a good plan.




So, if you have a CRM system you will have to record where the data came from, for each and every record you hold. This will probably mean a few layout changes to the CRM, as you will also have to record when and where consent for their data to be used was given.

Email marketing, direct marketing and telesales are going to see the biggest change. You can no longer assume that permission to contact them is given. There are some changes being made to the Privacy and Electronic Communications Regulations (PECR) which will mean the use of the well hidden or worded tick or untick this box will be illegal. People will have to opt-in for you to be GDPR compliant.



You can find out more from the Information Commissioner's Office https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

Thursday, 12 October 2017

We love our website designers

We have had a very long working relationship with our website provider, The Internet Marketing Company. They were one of the first companies we did Direct Debit collections for all the way back in 2002. They have provided us with a fabulous, consistent service and look after all our website needs including our SEO. So when they write out to their client base and send something as lovely as this, we thought we would share it.
To find out more about The Internet Marketing Company go to www.theinternetmarketingcompany.co.uk and the graphic designer they use www.prussianblue.co.uk

PRUSSIAN BLUE + tIMC: PORTFOLIO SPOTLIGHT




With over 20 years experience, and a client base of more than 1,600 customers, Eazipay are one of the most significant Direct Debit collection companies in the UK today. A dedicated and professional team, they have boundless drive and enthusiasm.

Eazipay have worked with the Internet Marketing Company for many years and so we were delighted to win the pitch when the time came for a radical overhaul and redesign of their website, at the end of 2015. The highly successful partnering of Prussian Blue and tIMC provides both parties with, what is effectively, an in-house resource. tIMC's intimate knowledge of Eazipay coupled with PB's fresh eye enabled us to very easily get in step with Eazipay's vision and objectives.

The site went live in February 2016 and is constantly updated. Eazipay keep us on our toes. They are exacting clients, but only because they are constantly striving to be the best in the industry and to provide exceptional service to their clients.

Luisa Grey, the very hands-on Director at Eazipay, tells the story from their perspective and we're really not sure there is anything we can add - except to say that we enjoy the working relationship very much and couldn't be happier with this testimonial. 

"In order for us to maintain our leading position as the pre-eminent provider of Direct Debit and automated payment services for our clients (which are predominately SMEs), it is imperative that we partner with organisations that understand and support our objective of 'leading from the front'.

To that end, and after a comprehensive examination of the market, we took the decision to work with the Internet Marketing Company + Prussian Blue. They quickly developed a clear grasp of what we want to achieve with our website and the absolutely critical role our site plays in the development of our business.

The Internet Marketing Company + Prussian Blue may not be the largest company we met, but what they lack in size, they more than make up for in expertise. And that's what we want to pay for: expertise. We don't want to be paying for expensive offices in expensive parts of town. Nor do we want to be charged director rates for tasks that are performed by less experienced members of staff. 

Our website is central to the efficient running of our business and we would not be comfortable with anything less than knowledgeable, experienced professionals working along-side us. The Internet Marketing Company + Prussian Blue gives us that reassurance.

The Internet Marketing Company + Prussian Blue quickly established itself as part of our team and gained the trust and confidence of the Eazipay team. They listen to us, understand our issues and objectives, create solutions and implement them. Occasionally, they challenge us.

They have stayed alongside us for the last two years and although our initial objectives have been met and our site is operating at optimum efficiency, we are happy to continue partnering with the Internet Marketing Company + Prussian Blue."

Visit this site at www.eazipay.co.uk and contact them on 01353 864949 if you'd like their advice on how to better manage your customer payments. 

Thursday, 7 September 2017

Back to school sale




Eazipay is having one of their legendary sales. We know Summer holidays can be tough sometimes, plus the thought of going into Autumn is never easy. So we thought we would make life a little easier for you.

Sign up to our hugely popular Direct Debit Facility Management Service between the 6th and 13th September 2017 for the discounted price of £100.00 + VAT (normally £495).


Schools-email-top

Sign up to our hugely popular Facility Management Service set-up fee between the 6th and 13th September 2017, and you could save a massive £395.00. You’ll have to be quick though as this ‘top of the class’ offer will end at the close of business on Wednesday 13th September.
Simply complete the fields below and we’ll call you right back to discuss your needs. All consultations are free of charge and without obligation.

Go to:

https://www.eazipay.co.uk/eazipay-back-to-school-work-campaign-2017

For more details

Wednesday, 9 August 2017

We're still hiring, but...

We have had a bit of a change around internally, and our needs have changed a little. So we are now looking for a Part-time Direct Debit Account Controller.


Tuesday, 1 August 2017

We're hiring

We pride ourselves on being a great company to work for. We are looking for a DD Account Controller to come and join our happy team. 


Tuesday, 11 July 2017

It's all a bit gloomy...


Image result for londonstorm clouds

The storm clouds are gathering. Last Friday a trio of reports about the UK economy was released. This, of course, pushed the currency down, again...

It seems that May was not a great month for UK plc. The Manufacturing and Construction sectors both reported drops on the previous year. It's probably important to say that those 2 sectors make up a fifth of our economy... To make things worse our trade deficit went the wrong way too. Then there was news that house prices had increased by the lowest amount in four years. 

Economists and investors are, understandably hesitant and cautious. Brexit has caused all sorts of upset, mainly down to us not knowing what, if any, kind of deal will be struck, and what impact that will have on the economy. There are signs of a slowdown, which will bring harder times. That in turn, will mean less investment, and investors to sell the pound, causing the pound to fall further.

Just as we all thought things couldn't get worse, we ended up with a hung Parliament, causing even more uncertainty. It seems the only certainty we are likely to have is that we are in for a bumpy ride.

Having said all of that, we saw the news that Direct Debit transactions had hit another record. Bacs reported that in one day in June there were 111 million payments processed. It also reported that in 2016 there were 6 and a quarter billion payments worth £4.8 trillion processed. Eazipay has also enjoyed a record year, growing year on year since it was formed. So it's not all doom and gloom.



Monday, 19 June 2017

Brexit gets real




Image result for David Davis Brussels

Brexit is here and starting today...

David Davis MP is in Brussels right now, starting the negotiating for the UK's withdrawal from the EU.

There has been so much talk about this, whether it is a 'hard' or 'soft' Brexit, and since the election result earlier this month, everything is up in the air.

There has been a few opening shots fired from both sides, some serious, some more joking. One particular opening shot was aimed at moving the financial sector out of London - which is a bit worrying.

Last week the Eu proposed new laws forcing clearing houses located outside of the EU, to move to within the EU! This could force UK-based clearing houses to move out of the UK, hurting our economy. This, of course, was always a risk of Brexit. London is a major financial institution for the EU, inevitably, if we leave the EU, London will probably stop being a major player in the EU. The impact on the major economy is virtually impossible to predict, it is safe to say it will have a huge impact on the financial services industry though.


Image result for london financialThe financial services industry are facing short, medium and long-term uncertainties. There is a real disincentive to create jobs in London that may have to be moved in a few short years. Medium and long-term risks are the real shrinking of the financial sector. That in itself will have a significant impact on the British economy and the value of the pound. However, by leaving the EU, it opens other doors for our financial industry to work with other economies, so it isn't all gloomy. The problem is, we just don't know. Let's hope David Davis is up to the job and can sort out this mess. One thing we do need to do is stay positive and pull together to work through these uncertain times.